HSBC Electronic Data Processing

HSBC Electronic Data Processing (Guangzhou) Ltd
Industry:Banking | Company Type: | Company Size:Company Profile:2002-9 - 2008-11 Assistant Manager Customer Contact Centre
Location:Guangzhou | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :cheap Wholesale nike shoes
Job Category:Customer Service Manager/SupervisorCareer Level:management ( manager / director)Responsibilities and Achievements:1.Worked as Customer Service Officer at the beginning of joining HSBC, handled enquiries & complaints from external & internal customers. During this period, my top performance was highly appreciated by managers, and won the quarterly & annually awards in department. Moreover, I obtained the company top performer award in 2003.cheap nike shoes
2.Promoted as Senior Customer Service Officer in Apr 2004, and took the job of training new staff and monitoring the hotline migration project. To well control the new staff progress, I had created a systematic report to centralize new staff performance and closed monitor their data. This report received positive feedback from management and has been used as standard format in department new staff training till now. Besides, I communicated with HK BPs to set up training plan & arrange mentor recourse to make sure the service hotlines could be migrated under schedule. Total 3 HK banking hotlines had been successfully migrated to Guangzhou call center in 2Q 2005.
3.Promoted to the position of Assistant Manager Customer Contact and led the operation team from Apr 2005. I started to be the department quality controller and was in charge of the quality management. Moreover, I was assigned to arrange the department recourse planning. With my great efforts, all hotlines were able to meet the PLA targets, and two of them were award the HK Service Golden Prize & Silver Prize in year 2005 & 2006.
4.As one of the committee, started to promote the cross-sell concept and sales incentive program in service hotlines. I had arranged the tele-sales skill training with training department and held the cross team attachment with other hotlines & departments to train-up the sales skill of service hotline staffs. In the year of 2006 & 2007, service hotlines complete all the sales targets, which were set by BPs, and won the sales incentive awards.
5.At the same time, I took the function of department audit. I had arranged the compliance workshop and held the compliance knowledge competition for department staffs to build up their compliance mindset. Further more, I had identified potential staff to take the job of regular audit checking. As the result, my department had passed both internal & external audit review with a positive feedback in 2007.
6.Active in department activities, was in charge of holding the 3rd anniversary party of Direct Financial Service Department & the 5th anniversary celebration of Customer Contact Center.
7.In Feb 2008, I was assigned by Head of Customer Contact Center & VP of data processing department to lead the back office hotline migration project.
8.From Aug 2008, led the HK Investment Hotlines migration project. Moreover, as Acting manager, developed training program with BPs, monitored the training progress and managed the new department daily operation.
Feng's Immigration Consultant OfficeIndustry: | Company Type: | Company Size:Company Profile:2002-4 - 2002-9 Assistant Immigration ConsultantBuy cheap nike shoes

Location:Guangzhou | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :Job Category:Career Level:
Responsibilities and Achievements:
Took the responsibilities of communicating with clients on documents preparation & consolidation.Fishman & Tobin International Inc. Guangzhou Office
Industry: | Company Type: | Company Size:
Company Profile:2001-10 - 2002-4 Merchandiser
Location:Guangzhou | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :Job Category:Career Level:
Responsibilities and Achievements:
1.Took the job of assistant administration & secretary.
2.Promoted as merchandiser after 2 months, assisted the communication between designers and merchants, moreover, took the role of quality checking.